Privacy policy
Your Privacy is Important to Us
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Oak & Amber.
Information We Collect When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, and some of the cookies installed on your device. When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."
How We Use Your Data We use the Order Information to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising relating to our products, in line with the preferences you have shared with us.
Storage and Data Protection Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application exactly on secure, firewall-protected servers.
Cookies and Tracking Technologies We use "cookies" to recognize your browser, capture certain information, and remember items in your shopping cart. We also use tracking tools (like the Meta Pixel) to help us understand how our customers use the site and to deliver targeted advertisements.
Sharing with Third Parties We share your Personal Information with reliable third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store and Stripe for secure payment processing. We may also share your Personal Information to comply with applicable laws and regulations or to respond to lawful requests for information we receive.
Your Rights You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@tryoakandamber.com.